What is the benefit of using a Daimler Elite Support Certified Dealer?

As a Daimler Elite Support Certified Dealer, Mavin Trucks Centre Kempsey aim is to deliver unmatched customer service and efficiency every time your truck comes in for maintenance or repair.

Elite Support is focused on improving the customer experience every time you visit Mavin Trucks Centre Kempsey.  Elite Support provides rapid diagnosis, exceptional turnaround and quality, consistent communication, robust parts availability and superb customer service – all provided by highly trained staff.

Elite Support is built around the idea that professional drivers work hard and their service network should too.  The next time you need service or parts for your truck, head to Mavin Trucks Centre Kempsey to experience the difference.

EXPRESS ASSESSMENT

Mavin Trucks Centre Kempsey participate in Express Assessment, which means within 2 hours of service write-up the dealer will communicate primary diagnosis, check parts availability and provide an estimate of cost and repair time

MAXIMISING UPTIME

The ultimate goal of the Elite Support Network is maximising vehicle uptime. Every Elite Support Dealership must be recertified annually to ensure you experience a consistent, higher standard with every visit to Mavin Trucks Centre Kempsey.

BEST-TRAINED TECHS

Our technicians receive continual training from the experts at Freightliner. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.

CONTINUOUS IMPROVEMENT

Every Dealership earning the Elite Support certification must meet 129 specific criteria across 20 customer service areas. To maintain these high standards, dealerships employ a Continuous Improvement Coordinator.

ROBUST PARTS AVAILABLE

Through the combined experience of our network and close collaboration with our service team, we understand what parts we need on-hand to get you back on the road quickly. Mission Critical, our data-driven stocking program, ensures that the parts you need are never far away.

EXCEPTIONAL AMENITIES

We know that when we service your vehicle, we’re servicing your business. Mavin Trucks Centre Kempsey believe in providing quality repairs and timely communication from a friendly and familiar team. Our facilities are designed to minimise downtime and provide a comfortable environment for drivers as we work to get your truck back on the road.