Daimler Elite Support

Elite Support is a joint initiative by Daimler Trucks and the authorised Dealership network that will deliver a new level of service for customers in Australia.

The aim of Elite Support is to maximise vehicle uptime with rapid diagnosis, quality work, consistent communication and optimised parts availability, as well as a premium in-dealership experience.

In order to achieve Elite Support Certification, Daimler Truck and Bus dealerships must satisfy over 100 criteria items, covering everything from the ability to carry out Express Assessments to a high standard of workshop elements and the provision of customer amenities such as free Wi-Fi and comfortable waiting areas.

Express Assessment is a prominent part of the Elite Support offering. As part of this process, the dealership will communicate a preliminary diagnosis on the customer’s truck within two hours of its arrival, enabling them to make an informed business decision.

PLEASE NOTE - COFFS HARBOUR & TAREE BRANCHES ARE NOT PART OF THE ELITE SUPPORT PROGRAM

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Kempsey

Daimler Sales, Parts & Service
5 Woolford Crescent
Kempsey, NSW 2440

Opening Hours
7am to 6pm Monday to Friday
8am to 2pm Saturday
We offer a 24 hour breakdown service

24/7 Roadside Assistance
1800 033 557

Coffs Harbour

Daimler Sales, Parts & Service
21 Cook Drive
Coffs Harbour, NSW 2450

Opening Hours
8am to 5pm Monday to Friday
Please Note: Our Coffs Harbour Branch is not part of the Elite program.

24/7 Roadside Assistance
1800 033 557

Taree

Daimler Parts & Service
20 Grey Gum Road
Taree NSW 2430

Opening Hours
8am to 4pm Monday to Friday
Please Note: Our Taree Branch is for service & parts only and is not part of the Elite program.

24/7 Roadside Assistance
1800 033 557